1. What is the Reward Point Program?
   

   We have launched this great Loyalty Points Programme to offer you lower retail prices depending on your points balance.

   Our Loyalty Points Programme is as simple as it sounds. While shopping at The House of Fine Foods & Teas you will earn Shopping Points for the money you spend. Once earned, you'll be able to place future orders at lower retail prices with a minimum balance of 50 points.

   The Loyalty Points Programme was introduced on Monday 11 September, 2006 . All purchases made after that date will earn points.

2. How does the Program work?
   

   When an order is placed, the total amount * of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points. All pending points are listed in your Loyalty Points account and will stay there until approved and confirmed by The House of Fine Foods & Teas.

   Once any pending points have been approved, they will be released and your account will be credited with the value of those points.

   Reward points will expire 6 months from the date issuance. Please log into your account in order to view the status of your points.

   The retails prices you see when you are logged in depend on your points balance.

   *. See refered FAQ for more details.

3. Points and Values
   

   Currently, for every  1.00 € spent at The House of Fine Foods & Teas you'll earn 1 point.

   For example:
             Product Cost:   100.00 €
             Value of Points Earned:   1.00 €

   Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

   Points value last updated: Saturday 9 September, 2006

4. Redeeming Shopping Points
   

   If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at The House of Fine Foods & Teas. During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points.

   Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

   Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used are deducted from your balance.

   Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other than points.

5. Minimum Points Required
   

   Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

   We strongly advise you to check this page often as we may make changes to this policy.

   Points minimum balance last updated: Friday 22 December, 2006

6. Minimum Purchase Amount Required
   

   Currently, a minimum of  0.00 € in total (per purchase) is required before any points redemptions can take place.

   We strongly advise you to check this page often as we may make changes to this policy.

   Minimum purchase amount last updated: Friday 22 December, 2006

7. Maximum Points Redemptions allowed per order
   

   A maximum of 10,000 points ( 100.00 €) is allowed to redeem per order.

   We strongly advise you to check this page often as we may make changes to this policy.

   Maximum order points last updated: Saturday 9 September, 2006

8. Will I earn points for shipping fees?
   

   No. Shipping fees are excluded when calculating the amount of points earned.

   We strongly advise you to check this page often as we may make changes to this policy.

   Shipping points last updated Tuesday 16 January, 2007

9. Will I earn points for tax fees?
   

   No. Taxes are excluded when calculating the amount of points earned.

   We strongly advise you to check this page often as we may make changes to this policy.

   Tax points last updated Saturday 9 September, 2006

10. Will I earn points for discounted products?
    

    Yes. Discounted items are included when calculating the amount of points earned.

    We strongly advise you to check this page often as we may make changes to this policy.

    Specials points last updated Saturday 9 September, 2006

11. Will I earn points when purchases paid with points?
    

    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other than points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Redemption points last updated: Saturday 9 September, 2006

12. Earning Referral Points
    

    "Word-of-mouth" advertising is the most powerful form of advertising. Referral Points are based on the idea that we should both benefit from your referrals.

    When placing an order, a referred friend can enter a Referral code during the checkout process. Your Referral code is your registered email address with us.

    When we receive your referred friends completed and approved order, we will reward your Points account with  0.10 € worth of points .

    The more first time orders we receive from your referrals, the more reward points you will receive.

    We strongly advise you to check this page often as we may make changes to this policy.

    Referral points last updated Friday 22 December, 2006

13. Earning Points While writing a Products Review
    
    "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with  0.02 € worth of points .
    Your Review must meet all of the following conditions:

    • Your Reviews must be original.
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .

    The House of Fine Foods & Teas reserves the right to refuse or remove any review that does not comply with above conditions.
    The House of Fine Foods & Teas staff reserves the right to correct misspelled words, grammatical errors.
    The House of Fine Foods & Teas is not responsible or liable in any way for ratings and reviews posted by its customers.

    Last updated Friday 22 December, 2006

14. Products Restrictions
    
    Currently, no restrictions apply to what items may be purchased using your points balance.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated

15. Products on sale Restrictions
    
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.
    
    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated Saturday 9 September, 2006

16. Conditions of Use
    
    • Shopping Points are only available to registered The House of Fine Foods & Teas member's.
    • Shopping Points Reward can only be collected and used with online purchases. and are only validated at The House of Fine Foods & Teas.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).

    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
17. When Problems Occur
    
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.

"Word-of-mouth" advertising is the most powerful form of advertising. Referral Points are based on the idea that we should both benefit from your referrals.

When placing an order, a referred friend can enter a Referral code during the checkout process. Your Referral code is your registered email address with us.

When we receive your referred friends completed and approved order, we will reward your Points account with  0.10 € worth of points .

The more first time orders we receive from your referrals, the more reward points you will receive.

We strongly advise you to check this page often as we may make changes to this policy.

Referral points last updated Friday 22 December, 2006