We operate a system of centralised buying to minimize the postage and packaging cost per imported item. Your order is processed by us the next working day after receiving your payment. Our products are supplied to us on demand. If all ordered items are in stock, we ship your package the next working day. All other items are imported for you from Germany and are despatched the next working day upon their arrival in Ireland. If an item is not available with our supplier we will inform you by email and we will cancel that item from your order and refund you.

Payment Options

We accept all major credit and debit cards. During the checkout you are redirected to PayPal for secure encrypted payments. PayPal values your privacy and does not share your credit card or personal details with us.

Delivery Options

Economy	Dublin	Ireland	Northern Ireland	United Kingdom
Standard Post
	Fee calculated by weight and volume.
Registered Post
	Fee calculated by weight and volume.
Pickup
	Free of charge.
Time	Within 30 days.

Estimated shipping costs are displayed in the shopping cart overview. Just place the items in the desired quantity in your shopping cart. The final shipping costs are calculated during checkout and can differ from the estimates. We split up an order into packets of 2 kg if this minimises the shipping costs.

Returns

Naturally we cannot be responsible for items lost or damaged in the post. During checkout you can choose between different shipping options. We always recommend selecting Registered Mail as this is insured and trackable. All claims for loss or damage in transit have to be made to the carrier. Please contact us before you return goods as we will not accept unannounced returns. It is your responsibility to ensure that approved returns are sent insured and arrive in the same condition as we sent them out to you. We only refund return postage in the case of wrongly delivered products.

Legal Statement

The House of Fine Foods & Teas shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.